Class Title

Hrs

Competencies

Description

7 Habits of Highly Effective People

HQ application required.

24

Flexibility
Time Management
Problem Solving
Communication
Conflict Management
Interpersonal Skills

This class focuses on taking responsibility for results and exercise more initiative.
Setting meaningful goals
Getting  more organized by improving your planning and time-management skills
Making work relationships more productive through “win-win” thinking. Improving listening and communication skills
Solving problems creatively and dealing  with conflict productively
Adopting a “continuous-improvement mindset” and improving work/life balance

Across Generations

2.5

Diversity Awareness
Managing Diverse workforce

This class focuses on the management and profiles of generational mixtures in the workplace and the effects on productivity and morale.

Anger Management I and II

5.5

Flexibility
Resilience
Conflict mgmt

This class identifies your style of expressing anger, how to prevent escalation, positive techniques for dealing with anger and how to resolve conflict.

Applied Financial Planning Course

HQ application required

40

Problem solving/decision making
Interpersonal/Team skills
Technical
Team building
Resource Mgmt

This course focuses on understanding and using the profit and loss statements (P&L) and Budget Variance Report. Topics covered in the course include:
Introduction to using the Profit and Loss Statement
 Budget Variance Report
Trend analysis to include diagnosing sales trends
Analyzing other income
Managing cost of goods sold
Controlling labor costs
Analyzing other operating expenses
Inventory management
Forecasting

Career Development

4

HR Management

This class will explore the overall steps in effective career planning
Self –assessment
Explore occupations (Options)
Identify and evaluate occupations (Match)
Career option plan, goals, resume (Action)
Networking
Dress for success
Positions/KSA’s
Training
Civilian Leadership Program (CLD)
Individual Development  Plan (IDP)

Communication

3

Communication
Interpersonal skills

This class includes:
Barriers and obstacles to effective listening
How good listening is critical as a “receiver”
How and when to be tactful
Understand the significance of nonverbal messages

The purpose of this 2 day workshop is to give you the necessary skills needed to create, complete and/or revise an existing Desktop Procedural Manual.   

In Part I, you’ll learn the basic formats available and various exercises to ensure your understanding in using them.  

Part II is a workshop, where participants continue to work on their DTP with periodic rotations and feedback provided by all.

Upon completion of the Desktop Procedure Manual, an employee will be able to visually see all that is required of them. It also gives them a sense of pride in knowing that their efforts in developing this manual portrays, a professional reflection of who they are and their performance within their branch.

Diversity Training

2

Diversity Awareness
Managing diverse workforce

This class focuses on the benefits of diversity and strategies to effectively work as a member of a diverse workforce. The class will cover dimensions of diversity as well as an exploration of assumptions that affect the way we perceive and treat people.

Empowerment

3

Situational Leadership
Problem solving
Decisiveness
Innovative thinking

This class covers dimensions of empowerment, exploring how empowerment supports the MCCS mission, identifying roadblocks to delegation, problem-solving empowerment situations, and identifying rewards associated with empowering yourself and your employees.

Equal Employment Opportunity (EEO) and  Prevention of Sexual Harassment
(Supervisors)

3

HR Management

This class provides an overview of the EEO complaints process, definitions of discrimination and sexual harassment, examples of illegal discrimination, employees' and management's responsibilities, and how to report discrimination and sexual harassment.
It includes NO FEAR Act.

Fundamentals of Human Resources (An Introduction)

8

HR Management

The class provides key pieces of legislation, improving employee recruitment/selection; compensation, orienting, training, quality performance, diversity, progressive discipline and labor relations.

Give ‘Em the Pickle

3

Customer Orientation
Decisiveness
Flexibility

This class provides information on treating people as you would like to be treated.,  It focuses on valuing the customer and pulling the customer back time and time again.

Guest/Difficult Guest

3

Customer Orientation
Conflict Mgmt
Flexibility
Decisiveness

This class provides information on understanding the vital importance of treating customers as guests.  It focuses on specific skills necessary for providing top notch customer service and open lines of communication. 

HIV

1.5

Technical

This class provides information concerning blood borne pathogens.

Investing In Your Future

3

External Awareness

This class gives information on 401K, Thrift Savings and other forms of retirement investing.  It explains the prospectus “fine print”, how to read quarterly statements, looking at mutual fund profiles and explains any additional costs.

Leadership Skills for Managers (LSFM)

HQ Application required
Prerequisite: WCCS

40

HR Management
Communication
Problem Solving
Situational Leadership
Customer Orientation
Conflict Mgmt

This course includes:
Communication skills
How to manage meetings
Solving performance problems
Preparing and prioritizing goals
Delegating
Customer service recovery
Empowering staff
Will include a desk reference entitled Essential Management Competencies Desk Reference (EMC.

Leadership 101

3

Coaching/Counseling/Mentoring
 Communication
 Team Building

This class provides supervisors with additional skills and ideas on how to create and maintain an overall enjoyable workplace.  This class provide creative ideas that  result an environment of high morale and increased productivity. 

Level 1 Anti Terrorism

2

This class provides awareness training for Level 1 instruction.

Managing Change
(The Cheese Experience)

3

Change Mgmt

This class deals with why change is necessary, why employees resist change, how to overcome the resistance and how to successfully implement change in the workplace.  

MCCS Managers Course

Prerequisites: WCCS, LSFM required
HQ application required

40

Technical
Resource Mgmt
Problem solving
Interpersonal/Team skills
Team building
Program Development
Planning
Evaluation
Quality principles

This competency based course deals with the tasks most frequently performed by MCCS managers.  It consists of nine core modules and seven special focus modules divided into two tracks.  The class covers tasks such as:
Preparing budgets
Analyzing financial data
Managing facilities and staff
Using official instructions/policy
Designing activities, events and program calendars
Assessing customer needs
Each employee is expected to complete all nine-core modules and one of the two special focus tracks.  Students may elect to complete the second track, if time permits. 

Written Communication
Interpersonal Skills

P & L Budget/Variance

3

Technical
Resource Mgmt

This class is designed to familiarize employees with practices in accounting and includes:  general accounting principles, analysis of financial statements, Electronic Point-of-Sale (EPOS), credit card transactions, inventory control and payables.

Performance Feedback/IDP/Goal Setting

3 

HR Management
Communication

This class is designed to familiarize participants with the performance feedback system.  The class will outline the purpose of the system, timeframes for feedback sessions and how to improve effectiveness on the job by providing a formalized communication process.

Prevention of Sexual Harassment (POSH)

3

HR Management

This class provides an overview of the EEO complaints process, definitions of discrimination and sexual harassment, examples of illegal discrimination, employees' and management's responsibilities, and how to report discrimination and sexual harassment.

Positive Approaches to Difficult People

2

Conflict Management
Customer orientation
Influencing/
      Negotiations

This class includes how to relate effectively with others, assessing your attitude and evaluating the impact it has on interactions, exploring reasons people become difficult, investigating difficult customer types and role-playing negotiation skills.

Putting First Things First

3

Flexibility
Self Direction

This class provides an opportunity to evaluate present use of time, procedures to implement the “ABC,123” strategy of time management, and steps to develop a time management plan based on  the Third Habit of Stephen Covey’s 7 Habits of Highly Effective People. 

Senior Leader’s Course

Prerequisites:
Strategic Business Planning I, Applied Financial Plann ing, & MCCS Managers’ Course.

HQ application required

80

Oral Communication
Problem solving
Decision making
Creativity
Interpersonal/team skills
Self direction
Customer orientation
Flexibility
Diversity
Situational leadership
Coaching/counseling
Conflict mgmt
Team bldg
Program dev/planning and evaluation

This course is designed to improve performance-based skills in the areas of financial management,  organizational management, internal controls, leadership, & consulting. Significant emphasis is placed on approaching every aspect of the job in a customer service
oriented manner. The course scenario utilizes the fictional installation of Camp Bull Dog. Case studies & exercises throughout the course use data from Camp Bull Dog in
order to simulate both the environment & the challenges that students face at their
installation

Strategic Business Planning I

HQ application
required

Oral communication
Written communication
Problem solving/
      decision making
Interpersonal
        team skills
Flexibility
Coaching/counseling
Conflict mgmt
Team Building

This course is designed to provide MCCS employees with an in-depth look at retail/resale and commercial environments. The program focuses on five themes:
retailing strategy to
include the Eight Ways to Win            in Retailing (Pentagon and Triangle)
concepts
 financial and productivity analysis
operational analysis of MCCS activities
project and proposal evaluation using discounted cash flow techniques.
This program uses a combination of case studies, experiential exercises, and lecture/discussion.

Stress/Relaxation

4

Flexibility
Interpersonal skills
Self Direction

Participants learn to identify stress symptoms, what stressors may be involved and learn a variety of techniques to manage daily stress.  Participants take a more in-depth look at relaxation techniques and uses. 

Taking Control of Your Finances (Debt Reduction and Management)

3

Technical
External Awareness

This class focuses on how to obtain a credit report, how to take corrective action if there are errors, the best and worst types of debt, and how to pay off credit card debt more quickly and pay less interest.

Worker’s Compensation

3

HR Management

This class is designed to answer questions that arise from injuries sustained on the job. The topics include:  an overview of the worker’s compensation system, the “return to work” process and the responsibilities of managers and supervisors when filing claims for employees.

World Class Customer Service (WCCS)

This course is a required prerequisite for all other classes.

16

Customer Orientation
Diversity
Flexibility
Innovation
Team building
Quality principles

This class consists of overviews on:  MCCS, the Union, loss prevention, personnel policies and procedures, mandatory training (EEO, Sexual Harassment and Standards of Conduct), and World Class Customer Service training that explores how to give customers the service they deserve and expect.  

WCCS TOO

3

Customer Orientation
Communication
Conflict Mgmt
Flexibility
Decisiveness

This class provides you with additional information on customer service now that you’ve had real work experiences and a chance to be involved in MCCS customer interactions. This class will go into “What do you say to a Customer when they say”…(ie.  “listen, I can take my business elsewhere” or “what’s wrong with you people, don’t you know anything?”